UNITED STATES
The New York Times
By BILL KELLER
Published: February 17, 2013
Behold a global business in distress — incoherently managed, resistant to the modernizing forces of the Internet age, tainted by scandal and corruption. It needs to tweak its marketing, straighten out its finances, up its recruiting game and repair its battered brand. Ecce Catholicism Inc.
Yes, the business of the church is saving souls, but it is nevertheless a business: a closely held conglomerate with a work force of more than a million, 1.2 billion more-or-less regular customers, 10 times as many outlets as Starbucks, more real estate than Donald Trump dreams of and lobbying clout to rival that of any secular industry. Now its C.E.O., physically and mentally depleted at age 85, is stepping down, creating an opportunity for a serious relaunch. …
The first major task facing Benedict’s successor will be to get past the lingering horror story of predatory priests, to restore the trust of the faithful and the respect of the general public. The business world has much to teach about surviving scandal. Michael Useem, director of the Center for Leadership and Change Management at the Wharton School, told me the church might learn from the way Warren Buffett cleaned up Salomon Brothers after a bond-trading scandal and Ed Breen revived Tyco International after its chief executive went to prison for theft. The remedies were bold and effective. First, a purge of those responsible for the abuses and the cover-up. (“Managing out,” as it is called in the corporate vernacular, has been a major weakness in the church, so it was heartening to hear the Vatican spokesman say that Benedict’s retirement could “open the door for a potential wave of resignations.”) Second, unstinting disclosure to investigators, waiving any privileges. Third, appointment of a compliance officer with impeccable credentials, ethical tenacity and conspicuous support at the top. At Tyco, the new leadership went on a high-profile road show of the company’s outposts to drive home the reforms.
Note: This is an Abuse Tracker excerpt. Click the title to view the full text of the original article. If the original article is no longer available, see our News Archive.