AUSTRALIA
Government News
Published on Thu, 30/05/2013
By Julian Bajkowski
It would have to qualify as the toughest call centre and counselling contracts in Australia.
After months of behind the scenes preparations, the federal Attorney General’s Department on Thursday morning started officially looking for staff to pick-up the phone to answer the some of the hardest calls thousands of Australians will ever make in their lives – dialling the number to the Royal Commission into Institutional Responses to Child Sexual Abuse.
Although exact details remain firmly and necessarily under wraps, AG’s has issued a request for tender for Call Intake and Support Services for the long awaited official inquiry that seeks to give some acknowledgement and closure to the scores of people whose childhoods and lives were shattered by crimes that many believe were persistently covered-up by churches and authorities.
The gravity and magnitude of the task ahead is underscored by call for a service provider that can provide staff that can field the calls, provide information to callers, capture crucial information and also refer clients to “related services and other sources of assistance.”
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